Ballast Fine Brown Woodland Scenics
If you need to return an item, please contact us via email stating your order number and reason for return.
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect item or defective item, etc).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
STANDARD SHIPPING IS FREE ON ORDERS OVER $150
All purchases are shipped within 2-3 business days of order purchase. We provide you with tracking details so you can follow the delivery of your parcel directly to your door. Please allow 4-5 business days for delivery from the date of dispatch.
ORDERS UNDER $150
Orders under $150 will occur an additional flat rate fee for shipping.
Express Post can be arranged at an additional postage cost for any orders. Express Post is calculated based on size, weight and destination of your package. If you need to arrange Express Postage please contact us via email immediately after placing your order to request a quote. (Express Post is also through Australia Post so please check their conditions for delivery times on this service dependent on your area)